juwa Terms & Conditions — Please Read Before You Play

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and juwa ("juwa", "we", "us", "our"), the operator of the online casino and sports betting platform available at juwa.ws. These Terms apply to all services offered on the platform including casino games, sports betting, live dealer games, crash games, and any promotional activities.

By accessing juwa, creating an account, making a deposit, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must not use the juwa platform. juwa reserves the right to modify these Terms at any time; continued use of the platform after any modification constitutes acceptance of the updated Terms.

Key Terms at a Glance

The following summary highlights the most important rules that apply to every juwa account. This summary does not replace the full clauses below — please read every section.

1. Eligibility

The juwa platform is available exclusively to individuals who meet all of the following eligibility requirements. juwa reserves the right to request documentary proof of eligibility at any time and to suspend any account that does not meet these requirements.

1. 1.1You must be at least 21 years of age at the time of registration. juwa conducts age verification checks at registration and reserves the right to request certified identification documents at any point during the account lifecycle. Accounts found to belong to players under 21 will be immediately closed and any remaining balance will be returned, minus any winnings derived from deposited funds.
2. 1.2You must not be a resident of a jurisdiction in which online gambling is prohibited under applicable law. It is your sole responsibility to determine whether your local laws permit participation on the juwa platform. juwa does not provide legal advice on gambling regulations in any jurisdiction.
3. 1.3You must register using your own, accurate, and current personal information. Providing false, misleading, or another person's information at registration constitutes a material breach of these Terms and will result in account closure and forfeiture of any associated balance.
4. 1.4juwa employees, contractors, directors, shareholders, and their immediate family members are not eligible to hold a player account or claim any promotional offer on the juwa platform.

2. Account Registration and Security

Each player is permitted to hold one account only. juwa uses the registered mobile number as the unique account identifier. The following rules apply to all juwa accounts from the moment of registration.

1. 2.1Each player may register only one account. If you discover that you have inadvertently created more than one account, you must contact juwa customer support immediately to have the duplicate account closed. juwa reserves the right to merge or close duplicate accounts and to apply to any merged account the most restrictive terms applicable to any of the individual accounts.
2. 2.2You are responsible for maintaining the confidentiality of your account password and for all activity that occurs under your account. If you suspect that your account has been accessed without your authorisation, you must notify juwa immediately via live chat and change your password from the security settings page.
3. 2.3juwa may require you to verify your identity at registration or at any subsequent point by providing a government-issued photo identification document and proof of your registered mobile number. Failure to complete verification within the timeframe specified by juwa may result in account suspension and the withholding of pending withdrawals pending successful verification.
4. 2.4You must ensure that the contact information associated with your account, including your registered mobile number and any email address provided, is accurate and kept current. If your registered mobile number changes, you must notify juwa promptly. juwa is not liable for losses arising from the use of an outdated or incorrect mobile number for account recovery or two-factor authentication purposes.
5. 2.5You may close your juwa account at any time by contacting customer support via live chat. Upon closure, any verified remaining balance will be processed to your most recently used withdrawal method within the standard processing timeframe. Bonuses that have not met their wagering requirements are forfeited upon account closure.

3. Deposits and Withdrawals

All financial transactions on juwa are denominated in Bangladeshi Taka (৳). The following terms govern all deposits and withdrawals processed through the juwa platform.

1. 3.1Deposits may be made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment methods listed on the juwa cashier page at any given time. The available methods, minimum deposit amounts, and any applicable processing fees are displayed in the cashier section and may be updated by juwa without prior notice.
2. 3.2All deposits must be made from a payment account registered in your own name. juwa does not accept deposits made by third parties on a player's behalf. Third-party deposits will be refunded to the originating account and the player's account may be suspended pending investigation.
3. 3.3Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit wherever technically possible. juwa reserves the right to request KYC documentation before processing any withdrawal. Standard withdrawal processing times are 15–30 minutes for verified accounts and may be longer during periods of high demand or where additional verification is required.
4. 3.4juwa does not charge fees on standard deposits or withdrawals via bKash, Nagad, or Rocket. Certain bank transfer methods may incur third-party processing fees charged by the payment provider, which are outside juwa's control. Currency conversion is not applicable as all transactions are in Bangladeshi Taka.
5. 3.5juwa may withhold or delay a withdrawal where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. In such cases juwa will notify the player as soon as practicable and may request additional documentation. Withheld funds will be released upon satisfactory resolution of the investigation or returned to the originating payment method if the account is closed.

4. Bonuses and Promotions

juwa offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to specific terms and conditions, including wagering requirements, that must be read and understood before any bonus is claimed. Accepting a bonus constitutes agreement to the specific bonus terms in addition to these general Terms.

1. 4.1All bonuses awarded by juwa are subject to a wagering (rollover) requirement before any associated winnings or bonus funds may be withdrawn. The applicable wagering requirement for each bonus is stated in the individual bonus terms displayed at the time of the offer. Failure to meet the wagering requirement within the specified validity period will result in the bonus and any associated winnings being forfeited.
2. 4.2juwa reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice. Players who have already claimed a bonus at the time of any modification will be bound by the terms applicable at the time of claiming.
3. 4.3Welcome bonuses and sign-up offers are available to new players only. One welcome bonus per person, per household, per device, and per payment method applies. juwa uses technical methods to identify players attempting to claim a welcome bonus multiple times, including IP address monitoring, device fingerprinting, and payment account matching.
4. 4.4Bonuses may only be used for the game categories specified in the individual bonus terms. Using a bonus on ineligible game categories may result in the bonus being voided and any winnings derived from such play being forfeited.
5. 4.5Free spins awarded as part of a bonus or promotion are valid for the specified game or games only, for the specified number of spins, and must be used within the validity period stated in the bonus terms. Winnings from free spins are credited as bonus funds and are subject to the applicable wagering requirement.

5. Responsible Gaming

juwa is committed to promoting responsible gaming. The following tools and policies form part of our responsible gaming framework and are available to all players at no cost.

1. 5.1Players may set daily, weekly, or monthly deposit limits on their account at any time via the account settings page. Deposit limit increases take effect after a 24-hour cooling-off period. Deposit limit decreases take effect immediately. juwa will not override or remove a self-imposed deposit limit at a player's request if the player appears to be in financial distress.
2. 5.2Players may request a self-exclusion from juwa for a minimum period of 6 months or permanently. Self-exclusion requests must be submitted via live chat and take effect within 24 hours of the request being confirmed. During a self-exclusion period, juwa will not send promotional communications to the excluded player and will decline any attempt to open a new account.
3. 5.3Players may request a temporary timeout from the platform for periods of 24 hours, 7 days, or 30 days. During a timeout period, the player's account is locked and no deposits, bets, or withdrawals may be made, except that pending withdrawals approved prior to the timeout request will be processed.
4. 5.4juwa customer support is available 24 hours a day, 7 days a week via live chat for any player who is concerned about their gambling behaviour. juwa support agents are trained to handle responsible gaming enquiries sensitively and to direct players to appropriate external support resources where necessary.

6. Prohibited Conduct

The following actions are strictly prohibited on the juwa platform. Engagement in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balance, and reporting to relevant authorities where legally required.

1. 6.1Fraud and misrepresentation: Providing false identity information, using stolen or fraudulently obtained payment credentials, misrepresenting your age or location, or otherwise attempting to deceive juwa or its payment partners.
2. 6.2Collusion: Coordinating with other players to influence the outcome of any game, sharing information about hole cards in live poker games, or engaging in any form of team play that provides an unfair advantage over other players or over the house.
3. 6.3Use of automated tools: Using software, bots, artificial intelligence, scripts, or any automated system to interact with the juwa platform, place bets, or derive any advantage not available to a regular human player.
4. 6.4Money laundering: Using the juwa platform to deposit, transfer, or withdraw funds derived from criminal activity, or to conceal the origin of any funds. juwa complies with applicable anti-money laundering obligations and will report suspicious transactions to relevant authorities.
5. 6.5Chargebacks and payment disputes: Initiating a chargeback or payment dispute with your bank or payment provider in relation to a juwa transaction without first contacting juwa support and allowing juwa a reasonable opportunity to resolve the issue. Chargeback abuse will result in immediate account closure and recovery proceedings for any funds already withdrawn.

7. Intellectual Property

All content on the juwa platform, including but not limited to the juwa brand name and logo, website design, software, game graphics, text, images, audio, video, and the selection and arrangement of such content, is the property of juwa or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the juwa platform for personal entertainment purposes only, subject to these Terms.

You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any content from the juwa platform without the prior written consent of juwa. Any unauthorised use of juwa's intellectual property will result in immediate account closure and may give rise to civil and criminal liability.

8. Limitation of Liability

To the maximum extent permitted by applicable law, juwa's liability to you in connection with your use of the platform is limited as set out in the clauses below.

1. 8.1juwa is not liable for any loss of profits, loss of revenue, loss of data, indirect or consequential loss, or any punitive damages arising out of or in connection with your use of the platform, whether in contract, tort, or otherwise, even if juwa has been advised of the possibility of such damages.
2. 8.2juwa does not guarantee uninterrupted or error-free access to the platform. The platform may be temporarily unavailable due to scheduled maintenance, emergency maintenance, technical failures, or circumstances beyond juwa's control including but not limited to internet outages, payment network failures, or force majeure events.
3. 8.3Where a technical error or malfunction results in a game being resolved incorrectly, juwa reserves the right to void the affected bets and return the staked amount to the player. juwa is not obliged to honour payouts resulting from software errors, display glitches, or network failures that produce results inconsistent with the game's certified RNG outcome.

9. Account Suspension and Termination

juwa reserves the right to suspend or permanently close any player account, with or without prior notice, in the circumstances set out below. Account closure does not extinguish any debt owed by the player to juwa.

1. 9.1Accounts may be suspended immediately where juwa has reasonable grounds to suspect a breach of these Terms, including but not limited to suspected fraud, collusion, money laundering, underage access, use of prohibited software, or bonus abuse. The suspension will remain in place pending investigation, after which the account will either be reinstated or permanently closed.
2. 9.2Where an account is permanently closed due to a breach of these Terms, any balance remaining in the account at the time of closure may be forfeited in whole or in part depending on the nature and severity of the breach. juwa will provide a written explanation of any balance forfeiture to the player upon request, subject to any ongoing investigation not being compromised by disclosure.
3. 9.3Players who wish to appeal an account suspension or closure decision may submit a written appeal to juwa customer support via live chat within 30 days of receiving notification of the decision. juwa will review the appeal and provide a written response within 10 business days of receipt. juwa's decision on appeal is final.

10. Privacy and Data Protection

juwa collects, stores, and processes personal data in connection with the provision of its services. The full details of juwa's data practices, including the types of data collected, how it is used, how long it is retained, and the rights available to players, are set out in juwa's Privacy Policy, which forms part of these Terms by reference and is available at juwa.ws/privacy-policy.

11. Amendments to These Terms

juwa reserves the right to amend these Terms at any time. When material changes are made, juwa will notify active players via the registered mobile number or email address associated with their account, or by displaying a prominent notice on the platform, at least 7 days before the changes take effect. Non-material changes (such as corrections of typographical errors or clarifications that do not alter the substantive rights of players) may take effect immediately upon publication.

Your continued use of the juwa platform after any amendment to these Terms constitutes your acceptance of the amended Terms. If you do not accept an amendment, you must stop using the platform and contact juwa support to close your account. Closing your account following an amendment does not affect any rights or obligations that accrued prior to the date of closure.

12. Governing Law and Contact

These Terms are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through juwa's internal complaints procedure shall be subject to the exclusive jurisdiction of the competent courts. juwa's internal complaints procedure is the first point of contact for any dispute and must be exhausted before any external recourse is sought.