juwa Privacy Policy — How We Protect Your Data

Introduction

juwa ("juwa", "we", "us", "our") operates the online casino and sports betting platform available at juwa.ws. This Privacy Policy describes how we collect, use, store, and protect personal data that you provide to us or that we generate in connection with your use of the juwa platform. It also describes your rights in relation to that data and how to exercise them.

By creating an account on juwa or by using the platform in any capacity, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described. If you do not agree with this Privacy Policy, you must not use the juwa platform. This Privacy Policy should be read alongside our Terms and Conditions, which together govern your relationship with juwa.

Our Privacy Principles

These six principles guide every decision juwa makes about your personal data. They are not aspirational — they are operational commitments reflected in our systems, policies, and staff training.

1. Data Controller

For the purposes of this Privacy Policy, juwa is the data controller in respect of the personal data it processes about you. This means juwa determines the purposes for which, and the manner in which, your personal data is processed. If you have questions about how your data is being used, or if you wish to exercise any of your data rights, the contact details for the juwa data team are provided below.

2. What Personal Data We Collect

juwa collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party payment processors in connection with deposit and withdrawal transactions.

1. 2.1Registration data: your full name, date of birth, registered mobile number, and any email address you choose to provide. This data is collected at the point of account creation and is used to establish and maintain your player account.
2. 2.2Identity verification data: government-issued photo identification (National ID or Passport) and, where required, proof of your registered mobile number. This data is collected when juwa conducts Know Your Customer (KYC) verification as required by our anti-money laundering obligations.
3. 2.3Transaction data: records of all deposits, withdrawals, bets, and game outcomes associated with your account, including the payment method used, transaction amounts in Bangladeshi Taka, and timestamps. This data is retained for financial record-keeping and regulatory compliance purposes.
4. 2.4Technical and usage data: your device type (Android or iOS), browser type, operating system, IP address, session duration, pages visited, game sessions initiated, and error logs. This data is collected automatically via standard web server logs and analytics tools and is used to maintain platform performance and security.
5. 2.5Communications data: the content of live chat conversations, emails, and any feedback or complaints submitted to juwa support. This data is retained for quality assurance, dispute resolution, and regulatory compliance purposes. Communications are not used for marketing analysis without your consent.

3. How We Use Your Personal Data

juwa uses your personal data only for the purposes described in this Privacy Policy. The specific purposes for which we process your data are set out below, together with the legal basis for each purpose.

1. 3.1Account management: to create and maintain your player account, verify your identity, and manage your account settings, deposit limits, and responsible gaming preferences. This is necessary for the performance of the contract between you and juwa.
2. 3.2Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment methods, and to maintain the financial records required by applicable law. This is necessary for the performance of the contract and for compliance with legal obligations.
3. 3.3Platform security and fraud prevention: to detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. This processing is based on our legitimate interest in maintaining the integrity of the platform and protecting other players.
4. 3.4Responsible gaming: to implement and monitor deposit limits, self-exclusion periods, and cooling-off requests, and to identify patterns of play that may indicate problem gambling. This processing is based on our legal and ethical obligations as a gambling operator.
5. 3.5Customer support: to respond to your enquiries, resolve disputes, process complaints, and maintain records of communications for quality assurance purposes. This processing is based on our legitimate interest in providing effective customer service.
6. 3.6Marketing communications: to send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You can withdraw your marketing consent at any time via your account settings or by contacting [email protected]. Withdrawing consent does not affect the lawfulness of processing carried out prior to the withdrawal.

4. Legal Basis for Processing

juwa processes your personal data on the following legal bases, depending on the nature of the processing activity:

1. 4.1Contract performance: processing that is necessary to provide the juwa platform to you under the Terms and Conditions you agreed to at registration. This covers account creation, payment processing, game delivery, and customer support.
2. 4.2Legal obligation: processing required to comply with applicable legal obligations, including anti-money laundering regulations, age verification requirements, record-keeping obligations, and any mandatory reporting requirements under applicable law.
3. 4.3Legitimate interests: processing carried out to protect the security and integrity of the platform, prevent fraud, manage responsible gaming, and improve our services — where these interests are not overridden by your own privacy rights. juwa conducts a legitimate interests assessment before relying on this basis.
4. 4.4Consent: processing for marketing communications, where you have given explicit opt-in consent. You can withdraw your consent at any time, and withdrawal will not affect the lawfulness of any processing carried out prior to withdrawal.

5. Payment Data and Mobile Banking Partners

juwa integrates with bKash, Nagad, Rocket, Upay, and other payment service providers to enable deposits and withdrawals in Bangladeshi Taka. When you initiate a transaction, juwa passes the minimum necessary data to the relevant payment provider to complete the transaction. juwa does not store your full mobile banking PIN, full bKash or Nagad account credentials, or any payment instrument details that are not required for transaction reference purposes.

Each payment partner processes your payment data under their own privacy policy. When you use bKash, Nagad, Rocket, or any other payment service to deposit or withdraw at juwa, that payment service's own privacy terms govern how they handle your data on their side of the transaction. juwa encourages you to review the privacy policies of any payment service you use.

6. Sharing Your Personal Data

juwa does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the circumstances described below.

1. 6.1Payment service providers: juwa shares the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and other approved payment partners to process your deposits and withdrawals. These providers are contractually prohibited from using your data for any purpose other than completing the transaction.
2. 6.2Technology and platform service providers: juwa uses third-party providers for services including cloud hosting, platform analytics, fraud detection, and customer support tooling. These providers act as data processors on juwa's behalf and are bound by data processing agreements that restrict how they may use your data.
3. 6.3Legal and regulatory authorities: juwa will disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory requirement. juwa will notify you of any such disclosure where it is legally permitted to do so.
4. 6.4Business transfers: in the event of a merger, acquisition, or sale of all or part of juwa's business, your personal data may be transferred to the acquiring entity as part of that transaction. juwa will notify you in advance of any such transfer and the acquiring entity will be bound by the terms of this Privacy Policy in respect of your data.

7. Cookies and Tracking Technologies

juwa uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. The following categories of cookies are used on the juwa platform.

1. 7.1Strictly necessary cookies: these cookies are essential for the platform to function. They enable you to stay logged in during your session, maintain your game state, and process transactions securely. These cookies cannot be disabled without breaking the platform's core functionality.
2. 7.2Analytics cookies: these cookies collect anonymised data about how players use the platform — which games are most popular, how long sessions last, and where users encounter errors. This data is used in aggregate form to improve the platform experience and is not linked to individual player identities.
3. 7.3Preference cookies: these cookies remember your platform settings, such as your language preference and notification settings, so that you do not need to reconfigure them each time you visit. You can disable preference cookies via your browser settings, though doing so may affect the consistency of your platform experience.

8. Data Retention

juwa retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention schedules apply to the main categories of data juwa holds.

1. 8.1Account and identity data: retained for the duration of the active account relationship plus a minimum of 5 years following account closure. This retention period is driven by anti-money laundering and financial record-keeping obligations that apply to gambling operators.
2. 8.2Transaction records: retained for a minimum of 5 years following the date of the transaction. Where a transaction is the subject of a dispute, investigation, or legal proceeding, the relevant records will be retained until the matter is fully resolved plus an additional 2 years.
3. 8.3Communications and support records: retained for 3 years from the date of the communication. After this period, communications are anonymised or deleted unless they relate to an ongoing dispute or are required for regulatory purposes.

9. Your Data Rights

As a player on the juwa platform, you have the following rights in relation to your personal data. These rights are not absolute — they are subject to the legal bases on which juwa processes your data and any overriding legal obligations. juwa will respond to all data rights requests within 30 days of receipt.

• 👁️Right of access: you have the right to request a copy of all personal data juwa holds about you, together with information about how that data is used and to whom it has been disclosed.
• ✏️Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data juwa holds about you. Where the inaccuracy relates to data that has been shared with a third party, juwa will notify that third party of the correction where reasonably practicable.
• 🗑️Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and there is no other legal basis for processing, or where the data has been unlawfully processed. This right is subject to juwa's legal retention obligations.
• ⏸️Right to restriction of processing: you have the right to request that juwa restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or while an objection to processing is being assessed.
• 📦Right to data portability: where juwa processes your personal data on the basis of your consent or for the performance of a contract, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• 🚫Right to object: you have the right to object to the processing of your personal data where juwa relies on legitimate interests as the legal basis for processing. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the rights listed above, contact the juwa data team via live chat at juwa.ws or by email at [email protected]. Please state clearly which right you wish to exercise and provide sufficient information to allow us to identify your account. juwa will not charge a fee for data rights requests unless they are manifestly unfounded or excessive.

10. Data Security

juwa takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption of all data in transit between your device and the juwa platform, access controls that restrict database access to authorised personnel only, regular security assessments and penetration testing, and secure storage of all personal data on servers located in jurisdictions with adequate data protection frameworks.

Despite these measures, no internet-based platform can guarantee absolute security. juwa will notify affected players without undue delay in the event of a personal data breach that is likely to result in a high risk to their rights and freedoms. The notification will describe the nature of the breach, the categories of data affected, and the steps juwa is taking to mitigate the impact.

11. Minors and Age Restrictions

The juwa platform is strictly for adults aged 21 and above. juwa does not knowingly collect personal data from any person under the age of 21. If juwa becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe that a minor has created a juwa account, contact us immediately via live chat or at [email protected] so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

juwa may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, juwa will notify active players via their registered mobile number or email address at least 7 days before the changes take effect and will display a prominent notice on the platform.

The date at the top of this page indicates when this Privacy Policy was last updated. We encourage you to review this page periodically so that you are always aware of how your data is being used. Your continued use of the juwa platform after any update to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us About Your Privacy

If you have any questions about this Privacy Policy, the personal data juwa holds about you, or your data rights, please contact the juwa support team using any of the methods below. All privacy-related enquiries are handled by trained staff and will be responded to within 30 days.